Refund policy

St Pete Candles: Refund & Return Policy

Last updated: May 08, 2026

Thank you for supporting St Pete Candles! Because we offer a hybrid collection of products—including small-batch candles handcrafted in our St. Petersburg, Florida studio and made-to-order products produced through our trusted print partner, Printify—our return policy is outlined separately below.

Please review this policy before making your purchase.

1. Handmade Small-Batch Items (Made in Our St. Pete Studio)

Our handmade candles and other small-batch products are individually crafted in limited quantities. Because of the nature of these products, we do not accept returns or exchanges due to buyer's remorse, scent preference, accidental orders, or change of mind.

If your handmade item arrives damaged or defective, please contact us within 7 days of delivery. Include your order number and clear photos of the damage. Once reviewed, we will gladly provide a replacement (when available) or issue a full refund.

2. Made-to-Order Items (Produced by Printify)

All apparel, mugs, hats, canvas prints, and other Printify products are custom made specifically for your order. Because these items are produced on demand, we do not accept returns or exchanges for:

  • Incorrect size ordered

  • Buyer's remorse

  • Change of mind

  • Accidental purchases

Please review all sizing charts and product details carefully before placing your order.

If your Printify item arrives damaged, defective, or misprinted, please contact us within 7 days of delivery with your order number and clear photos of the issue. We will arrange a replacement or issue a full refund.

3. How to Report a Damaged or Defective Item

To report a damaged or defective product, please:

  1. Email info@stpetecandles.com with your order number.

  2. Tell us whether the item was handmade in our St. Pete studio or produced through Printify.

  3. Include clear photos showing the issue.

We review all requests within 2–3 business days and will provide the next steps. Please do not send products back unless we specifically instruct you to do so.

4. Refund Processing

Once your claim has been approved, your refund will be issued to your original payment method or a replacement will be arranged, depending on the circumstances.

Most financial institutions process refunds within 5–10 business days, although processing times may vary.

5. Non-Returnable Items

The following items are not eligible for return or refund unless they arrive damaged, defective, or incorrect due to our error:

  • Handmade small-batch products

  • Made-to-order Printify products

  • Gift cards

  • Custom or personalized orders

  • Clearance or Final Sale items

If you have any questions before ordering, please don't hesitate to contact us. We're always happy to help you choose the right product before you purchase.