Shipping policy

St Pete Candles: Shipping Policy

Last updated: May 08, 2026

Welcome to our store! We want to make sure your shopping experience is as seamless as possible. Because we offer a curated mix of unique handmade items crafted directly in our St. Petersburg, Florida studio and made-to-order custom items printed on demand, your order may be fulfilled in a few different ways.

Please read our full shipping policy below to understand our processing times, tracking procedures, and what to expect when your package arrives.

1. Multiple Packages & Split Shipments

If your order includes a mix of our handmade items and our made-to-order printed items, your order may arrive in multiple packages.

Why this happens: Handmade goods ship directly from our St. Pete studio, while our custom printed items are produced and shipped directly by our printing partners.

Tracking: You will receive a unique tracking number for each package via email as soon as it leaves the respective facility. You will never be charged extra shipping fees for a split shipment beyond what you see at checkout.

2. Processing & Fulfillment Times

"Processing time" refers to the time it takes us to make, print, and package your order before it is handed off to the postal carrier.

Artisan handmade Items (Shipped from St. Pete, FL): Crafted and packaged by hand. These items typically ship within 3 to 5 business days of your handmade order being placed.

Made-to-Order Items (Printed on Demand with Printify, USA): These items are custom printed specifically for you when you order. Printing and production typically take 2 to 7 business days before shipment.

Please note: Business days do not include weekends or federal holidays.

3. Shipping Rates & Delivery Estimates

We ship all handmade items via reliable carriers (such as USPS) from Florida. Made-to-order items ship directly from our high-quality printing facilities located across the United States.

Estimated transit times begin after the processing window is complete:

Standard Shipping: 3 to 6 business days transit time.

Expedited Shipping (If selected at checkout): 2 to 3 business days transit time.

Shipping rates are calculated dynamically at checkout based on the weight, dimensions, and destination of the items in your cart.

4. Wrong Address & Delivery Issues

Address Corrections: Please double-check your shipping address at checkout. If you notice an error, contact us immediately. We can only update the address if your order has not yet entered production or been packed.

Returned to Sender: If a package is returned to us or our printing facility due to an incorrect or incomplete address provided by the customer, the customer will be responsible for the cost of re-shipping the item.

Lost or Stolen Packages: Once a package is marked as "Delivered" by the shipping carrier, we are no longer responsible for it. Please reach out directly to the carrier with your tracking number to file a claim.